Working with a business partner highlighted the importance of clear communication and shared goals.

I was misled when I made my investment, with Dutch frequently stating in public communications that RAD is “like family” and that funds would be returned easily if needed.

Even if you have a good framework, it's much harder to manage virtually and stay on track.

And don't listen to a real estate agent that tells you how easy it is and that "virtually all of my out of state clients buy without seeing and never visit the property". 

Here's an old article I posted a few years back - Key is good communication. 

However generally from working with 2-3 other PMs in the west coast, I am 100% fine paying more of a premium each month for a PM that is transparent and is able to give more time to communication.

A lifelong friend and I are motivated to (virtually) meet and connect with those in REI working in the Pittsburgh area.I'm active duty military and living in California with two rental properties (one in Virginia Beach & one in Pittsburgh) and my close friend owns a single family in Baltimore.  

Building relationships with them early is key.For tenant communication and rent collection, tools like Buildium or Avail can make life easier.

You want a platform that has built in TCPA protections as well as a multiple communication channels besides voice such as SMS and email.

I recommend that you only communicate with the tenant in written form (email/text) which can be used in an eviction proceeding.