After communicating with a prospective resident (Google Voice #, usually by text), with just a name, telephone number and email, the applicant can pay $55 to provide us with a background, eviction and credit check.

Under this method each investor has ownership and voting rights.

The seller and their agent hopefully did a good job communicating with that tenant to set expectations.

Your PM is not communicating, and this is a legitimate concern.

Any agent who violates this is communicating to you that they are unethical.Best practices proves that interviewing agents BEFORE you go looking, to find the most competent one for your specific needs is the right way to do it. 

Poor or No Communication PlatformsEffective co-living communication platforms are characterized by:1) usability2) accessibility3) commitment of involvementThis can be done through house email lists, whiteboard, group texts, etc.

Unfortunately, we get too many calls from clients that got the run around, poor communication and service and/or were the victims of a "bait and switch". 

The gripe I hear with PMs is they don't communicate, don't vet/put in good tenants, and don't care about the owners.

am working with them now and had the first policy (with Spinnaker) cancelled for nonpayment/late payment so we rewrote another policy (with Millenial) and having the same payment problem again but at least they are communicating that cancellation is coming. they want me to pay by credit card over the phone so the payment wont be late and cancelled again. but when i go to mycoverageinfo.com to check on status it shows its been paid.

I've worked with several loan servicers, and no matter who you use, it's not fun setting it up, but I've had easier success communicating with OnePoint.They have a login portal to track payments etc, like you mentioned.