Some piece of communication is missing.  

Transparency, regular communication, and clear milestones have been critical to making this successful.For those of you who are considering working with private lenders or want to improve your deal structure, I hope this gives you some food for thought.

Quote from @Neeta Agrawal: For context, we gave the tenant a 60-day notice for non upkeep and no repair communication in 2023 and then extended it for 30 days upon his realtor's request, setting the move-out for May 31, 2023.

Continually communicate clearly with all parties involved to make sure that expectations are as close to realistic timelines as possible.

However, if you clearly communicated a $15K budget, I’d stick to that and ask them to discuss the overages with the contractor to find a resolution.As a side note, always try to maintain reserves for your properties.

To communicate that a candidate doesn’t meet your qualifications without violating fair housing rules, you can simply focus on the criteria rather than the individual.

As the property manager, it concerns me that the software does not allow me to select message timing and verify content of communications that are sent directly to MY tenants.  

Prompt, great communication, efficient ... and most importantly they are 100% legit 😉

Your best option is to terminate the current manager and switch to one with better processes and communication.

We communicate with the tenants or have the property mgmt company communicate with the tenants throughout.