The pet fee or deposit for the move in of 2 cats (you did charge one, I hope) should have just about covered the extra anyway.

Thats why we dont charge by hour for snow , its by the push , or by the inch . 

Here's an ideal PM contract: The two keys are: The PM is incentivized to make you money, not charge high fees, and is contractually bound to provide reporting that you can understand in a timely manner. 

For example I don’t know of any say plumber that charges $120 an hour but brings two guys and charges $240.  

Sometimes I'll tell them not to fix it (a punch hole in the wall) and I'm charging them for it.

I wouldn't charge the tenant for that.The second leak was abuse/neglect, so I would definitely charge.

@Gene PanicciaManagement fees vary, but it's not uncommon for a PM to charge fees for managing tenant-paid utilities or coordinating repairs.

.: I was told by my PM at a recent move out it was now considered normal wear and tear and you couldn’t charge for it. 

Quote from @Jonathan Blanco: Is it worth seeking lenders with $0 lender fees (such as origination, processing and underwriting fees) or do they just get that money by increasing rates and charging higher points?

The predicament we are in is the property is not in the condition to charge that much for rent and we would also leave a lot of money in the deal once we refinance if we cannot get in there to fix it up.