When I asked the PM, he said the tenant has been difficult when scheduling the repairs.

The gateway to tenant resources will be accessible through their phones via a QR code, which will give them access to a property-specific website.

The way I interpret the following policy clause is that so long as the property is defined as other than "VACANT" which is the case when the property is being "constructed, altered or repaired", the 30-day time period and vacant status does not apply in this instance: We do not insure any loss at your premises if your dwelling has been vacant for more than 30 consecutive days immediately before the loss and the declaration page indicates an occupancy other than “VACANT“.

We're letting them come at us from all angles (phone, text, email, portal) but... it is 2025 and we do push the portal pretty hard. 

You just put in the info and Blue Hammer will give you an estimate of repairs on that property based on repair costs specific to your area.Now that you have your repair costs figured out, now you can plug that into your formula and see what the numbers look like.

Door knocking, wholesalers, phone calls, yellow letters? 

Forget trying to walk them through a simple repair over the phone, to avoid sending a ServiceTech and saving an owner money.

How do I get the phone numbers of the owners of the properties?

Since you are on the Austin forum and stated you are from Texas, I would be happy to get on a phone call or have coffee with you to help you focus on the task ahead.However, let me remind you, I am neither a real estate agent, or lender.  

He personally screened every tenant, handled every maintenance request, and even showed up to mow the lawn at his properties when the landscapers were running late.His phone rang constantly—contractors, tenants, vendors—all needing his immediate attention.