They were so wildly popular that we've decided to do a proper coffee shop and bar buildout for them.

I'd see if you got a warranty. in all of our new builds we actually have the deal underwritten by an external builders risk policy by an insurance company as a smaller builder it hedges our risk and helps the customers be very happy. it's typically 0.5% of the purchase price.

Additionally, i have contacted customer service and they have not been able to give any support other than asking for the same information over and over again. 

What do you do to provide excellent customer service to your tenants?

The fact that you state something cant be done shows your lack of effort to spend your customers wisely!   

I talked to one of their investor customers that may have to deal with the Feds on this?  

Austin is a very popular place for MTR but, as such, it is also very crowded.

This time I called Rtr and they said, "we need to switch PM companies to "PM company B", we have had a lot of complaints and have been moving a lot of Rtr customers over to this new PM company for a few months.

I also didn't see the "hot talks" section, unless you just meant that the New Developments tab is where a lot of the popular developments are being shared.

Forget the attorney, where are the other customers?"