Let them know you're the new owner, that you will be abiding by the lease terms they currently have, give them your info to be able to make payments, any website/payment portal platform.I would keep it short and sweet.

I've had issues with their system not notifying me when a tenant has a maintenance issue and there are times the site is requires me to clear my cookies before I can see anything in there.

There are budget-friendly self-management sites that make setting up applications and collecting rent simple and again, you can pocket that 12%.

If you use Hospitable for comm mgmt, Turbotenant for all tenant mgmt related items, and FFinder/your own website/Turbotenant for lead acquisition -- how do you describe your work flow across these?

It appears they are hoping to attract people that can find deals but don't know how to raise money.

You can check their insurance coverage, any active lawsuits they have, their workers comp rate (how safe they are on the job site), and other metrics.

I've been working with job titles like construction project manager, who doesn't know a lot about construction but coordinates architects, engineers, GCs etc, the VP of RE management, who also does not know a lot about construction but oversees site selection, lease negotiations, property management, RE accounting who writes my checks and does annual CAM audits, and other jobs like that.

You can find a lot of that info in city/county websites and real estate data providers.

The address was submitted to their red book and now shows up online as official address when I try to ship items from Amazon or similar websites.

However, upon finally gaining access to the home it appeared that the water was running from every faucet in the house.