This encourages communications and questions from the client.I know that at the end of the day, the lifetime value of my client is worth a massive amount more than charging those 20 minutes and potentially upsetting and losing my client.

They were completely upset about the bull crap being pushed in the Rich Dad seminar, which I understood completely.

Upsetting but now I just have to move on.

They get upset, and then, they run to their state's attorney general and complain. 

I went and saw one rental this year, out of state, and was so upset I almost started cleaning up the tenants messy house. 

My lender was honestly on board and as upset as I was regarding the professionalism and accuracy.

When a rehabber doesn't close on an offer we got under contract it's makes us look bad and upsets those involved.

Victor,I was in the almost exact situation when I moved to Arizona and needed to buy a second house.

If you moved them in knowing they had pets (which would be disclosed on their rental application) and you accepted them anyhow, then I suspect you won't get credit for the 2 year difference in life expectancy of the carpet.We have tenants sign a separate form acknowledging they have received: a signed lease, 2 keys, lead based paint disclosure, Copy of "Protect your family from lead in your house" brochure, and 2 inventory checklists (to be returned within 7 days but usually filled out upon move-in).I would send a refusal letter and require them to take you to court, especially if you are able to demonstrate you were light on your: cleaning charges, repainting expenses, door and cabinet repair, duct cleaning due to pet hair, etc.Don't be too upset if you lose your carpet argument. 

I have seen a few comments where owners were upset that they were charged for fees (late, etc.) because the tenants didn’t pay it.