I still have a hard time understanding how this business model works for them, but perhaps that upfront fee covers for lack of deal flow (?) 

BiggerPockets does have a marketplace where you can list properties, and you may also want to connect with local real estate investors who specialize in house hacks.

@Adeel MakdaRecommend exploring as many sources as possible to get referrals AND cross-reference them to get as much accurate information as possible.Check out NARPM.com, BP’s Property Manager Finder (BiggerPockets: The Real Estate Investing Social Network), etc.Also, encourage you to learn from the mistakes of others - by reading posts here on BiggerPockets about owners not having their expectations met by their current Property Management Company.

If it's something you want long-term it may be best to get the real deal but it's been cost effective for me to offer without the big commitment. 

As someone who’s spent years building a real estate business from the ground up, I’ve seen both sides of the equation.

You have every right to be outraged at the offending party and that's the tenant.Stay focused on what matters and that is getting back in business. 

You will get a ton more business, and their fees are easy to make up for...

I changed my major from Accounting to Real Estate back in 2018 when I was attending Glendale Community College.

@Stephanie Selby I recommend you evaluate the real estate first. 

I’m new to the rental business.