We have a holding deposit/agreement in place and the lease is already signed and prorated rent paid. 

What is the norm for deposits in your area? 

But we did not receive the deposit in 24hours.

For items like decor and furniture the cleaners have to match photos of new stay against previous stay room by room with photos and the EZCare App. 

@Katie Southard For first tenant after we moved who said no way to get to post office during hours, we gave them our keys with signed addendum to the lease that said if they don’t return all of our mailbox keys at lease end, I’m reimbursed for my deposit from their security deposit, and that they are responsible to obtain new keys from post office, themselves, during lease term if lost.

They're fine paying an extra deposit and extra pet fee.

There you will be asked your criteria and then after answering a few questions you will be matched with 3-5 agents or loan officers in your area.

I am looking for advise .We want to move away from security deposits and charge only Move-In Fee.

I do not think it only matters whether you were an employee or an independent contractor- I believe most states would look into how the security deposit funds and rental payments are held/ by whom.  

Let them leave, repair any damages they did (from their deposit) and get it rented to the next tenant after you find out a few things.