I think I've talked to maybe 2 tenants on the phone so far, and I didn't mind because there's a lot of scams online.

Start to evaluate deals based on the income approach and you'll do much better long term investing. 

Any update on this @James Celidonio

And that will hurt the bottom line. 

I've separated out electricity but not water (never heard of sewer being separated) and I've always had separate gas meters on my properties but have separated the heating system on one.

I saw Macon in your subject line and just assumed Georgia!

Feel free to inquire about their staff qualifications if it's a larger organization.2.

I've also leveraged that capability to build some pretty cool dashboard on my end to occupancy, revenue, and cancellation rates across all platforms. 

Software is a common question on BiggerPockets.

Each should be able to operate on its own.