In these times people are really looking for a little empathy and compassion.

Worth noting, both of these instances are with really bad tenants (not paying, causing damage, overall terrible individuals) so my compassion meter for coronavirus is on a .5 out of 100.  

We should have compassion for them. 

In that case, a majority of landlords are going to react and respond with compassion and appropriately, making the right business and ethical decisions.

As Winston Churchill once said, " In challenging times one must question the accepted reality because things are going wrong, rapid answers are needed and the solution may well be found outside the usual compass."

You should still treat this as a business and pursue back rent even if you do waive late fees or take other rational steps to show compassion. 

@Andrey Y.You definitely have compassion during this unpredictable time.  

Each situation is unique and should be addressed accordingly with compassion and a leveled head.

Compass and Berkshire are offering home sellers ZERO interest loans to fix up their houses for sale. 

I like to have some compassion in understanding their situation and seeing how you can remedy it in the least cost way.