They’re requesting what feels like an unreasonable amount of information, and the demands keep escalating.So far, they’ve asked for:A video tour of my home officeCredit checks on me and my partnerCopies of the deeds for every property we ownA copy of my partner’s home lease and utility billsBusiness phone billsA signed letter from the bank verifying our accountsBank statementsHonestly, it feels more like qualifying for a loan than trying to become a customer.

Let me just lead with EXCELLENT customer service.

Will they suggest customers fly out to see properties before buying? 

@Alecia Loveless  We plow AND salt , we dont give the customer an option . 

It just says "Pros get access to all Stessa core functionality – plus access to advanced features, like unlimited custom portfolios and chart history" but does not got over what that specifically includes.If anyone has insights on Stessa vs Buildium vs Appfolio I'd love some help. 

I know out here on the West coast with our digitalized title plants that each title company has it would be a matter of a few clicks for customer service department to transmit a copy of the mortgage to me..

They claimed they didn't want to tell me that my money was not in the REIT for a month because they first wanted to figure out a solution to offer myself and other customers (red flag).

I've had some not happy when I have asked them to split it out.I've tried asking questions to the IRS customer service reps, and didn't have the best luck.While I cannot cite a specific official guidance on this issue, I consider debit cards exempt.

It’s humiliating to call customer service who has no idea what is going on and can’t quite transfer you to property manager.

You can often get better rates with a national lender, but the customer service is non-existent, communication probably sucks, they may ask for the same documents multiple times, etc.