Additionally, maintaining clear and open communication with the tenant throughout the process can help facilitate a resolution.

About collecting rent through Zelle, though, there are a few key reasons why it might not be the best fit for you as a landlord or property management firm, especially in the long run:Zelle is Designed for Personal Use: Its features are great for sending money to friends and family, but it lacks the business functionalities that landlords need, like automatic rent tracking and late fees.No Rent-Specific Features: You'll miss out on handy features tailored for landlords, such as payment reminders, lease management, and maintenance requests.Transaction Limits and Dispute Resolution: Zelle has sending limits that could interfere with rent payments, and it doesn't offer the same level of protection and dispute resolution you'd get with services designed for rental transactions.Given these limitations, while Zelle might work for now, as you grow and manage more properties, you'll likely need a more robust solution that's designed with landlords in mind.

Each said they were going to look into the problem, but there was never a resolution and no refund.  

The smoke is still settling and settlements are still being negotiated, subject to approval and final resolution. 

This was my experience.I know it’s a lot to consider but I hope you’re able to find a resolution that you’re content with.

So it could take months (or years) before a resolution. 

There is obviously a formal lease, and we also supplement with a room mate agreement which outlines the more specific things like overnight guests and expectations in dispute resolutions/ cleaning/ care for the home and appliances, etc.I haven't received one formal "LL request" email yet, other than a formal 30 day notice in the event of a move out, which is usually after they've come talked to me in person about it to begin with. if there's an issue, it tends to be pretty limited to "hey, we have this shower rod falling off"... which im usually here to deal with (and tbh most of the time they like to fix it up with me), and it doesnt need to turn into a big thing. as for keys, i have the house on a yale smart lock, so 'handing over keys' is just official move out, walkthrough of the room for damages, and then I can delete their access code and access to the smart home systems without having to re-key the house. 

I will provide an update when I hear back or have substantial resolution to my issues.

Power of attorney is not permitted, but I did have one lender who blessed off on a corporate resolution for a stateside entity member to have signing authority for the business.

This is not legal advice please consult with you attorney).Consider a step-by-step process increasing the pressure on the tenant with each step while accumulating documentation (which will be needed in Eviction Court):As per the prior comment, first contact the State Agency sponsoring/funding the Section 8 payments and document for them all the issues to see if a resolution can be reached.