You want both customers.  

They sound very knowledgeable and I am interested in jumping into the customized course they offer. 

At the national level, it's the best of the worst in that industry - a lot left to be desired in the customer service department but still better than doing it on your own.

They changed their policy promptly.It seems to me that some companies could use this as a tactic to scare customers from discussing what they feel to be their version of events. 

Once advanced at underwriting, you will start to build your own or customize one your using for your needs. 

A syndication was way overkill because there were only 5 capital partners so they customized an operating agreement with their attorney that outlined roles and responsibilities, distributions, membership interests, etc.And you don't have to have all this stuff figured out right now; it's very customary for us to assign the contract to whatever customized entity we end up forming.Just one caveat. 

A customer of mine happened to be a local real estate investor and he owned the land next to my business. 

If this is how they are treating a potential investor/customer who will bring them money, I wonder how they are going to treat existing investors who already have their capital tied up with Sunrise.Hope I am the last one!  

-Being able to give your tenants the professional experience of timely responses, quick attention to maintenance, using the on-hand already vetted roster of vendors, providing a sense of formal hospitality and customer service... can be worth the management fees. - Staying compliant with various tenant laws and fair housing policies is also a big factor I hear a lot.

I'm a Project Manager at an Architectural Firm specializing in Custom High-End Homes.