Here is my short list:Comprehensive lender control panel with servicing notes, status on unpaid taxes, payment history, etcA 'control center' to deploy force placed insurance, and ability to have servicer send CFPB required letters to borrowerTax tracking integration Loss mitigation services with active updates to lender on control panelAn active discussion board style system that lets the lender have a dialog with servicing staff on any matter.

@Michael Johnson what I found as a rule of thumb is 75 units to be the threshold.The only way to really make that decision is to plug in the numbers and see if you can pat the on-site staff and still remain in the reasonable range of OpEx to Income ratio (%50-%55 for tenants paying bills property and %60-%70 for ABP properties).Every property will reach the balance point at a different number of units based on it's specific income/OpEx situation.

I don't know enough about Knox market to jump on this so thought I'd ask a few of you who are impartial to its sale.

Hi, we are investors in the Cleveland area and we also have realtors on our staff.  

Originally posted by @Jay Hinrichs:bottom line your an investing genius and good at reading the tea leaves  :)  we love Toledo  although I have never been there .. flown over it a bunch... and by the way I was waiting for you in Vegas on Monday you were a no show.Thanks mate lolSorry I couldn't make it.Busy days here running 4 companies and 14 full time staff :)Where are your travels taking you next?

@Mindy Jensen  we just caught one of these I was sending a small sum 15k for a rehab draw and my staff noticed the e mail request did not look right called my vendor and sure enough she had been hacked.what I personally do is send my wires instructions in my closing package.. written form then I ask title to call me and give me or my staff the numbers verbally to double check. 

It seems like a lot of extra (unnecessary) work for the staff!  

We did quite well until the world went on its A&&& and came crashing down in 08   ERGO I still work and am on BP  prior to that we were printing money and my staff ran the buseinss for me  LOL

Even billion-dollar players like Encore have full-time staff raising mom and pop money to invest side-by-side with insurance company money.

I had a weekly call with one of the investor-facing staff at Memphis Invest, and that has leveled off to a monthly call.The best part of it all was having a really excellent team helping me through the whole process.