Servicing...to support the Investor network?

[Kevin Foster]

Seriously looking for input from RE investors.

I've read many discussions and had conversations with many others about servicers, servicing and supporting the investor network. There are a lot of opinions and ideas out there...I'd like to hear from fellow BP'ers.

• If you (as an investor) were developing the 'ideal' servicing options for NPN's, PN's and seller carry back transactions...what would that service include?
• What features benefit you as investors?
• What are your needs, likes and dislikes?  

Thanks ahead of time for taking time to share your thoughts...PM me w comments you don't want public.

[Bob Malecki]

Hi Kevin, glad to see your interest in market requirements. I used to do this for a software company and knowing what the prospect wants lets the dog wag the tail!

Here is my short list:

1. Comprehensive lender control panel with servicing notes, status on unpaid taxes, payment history, etc
2. A 'control center' to deploy force placed insurance, and ability to have servicer send CFPB required letters to borrower
3. Tax tracking integration 
4. Loss mitigation services with active updates to lender on control panel
5. An active discussion board style system that lets the lender have a dialog with servicing staff on any matter. See Basecamp for an example
6. A dedicated account rep who fields the questions and dialog with various internal staff. Having to figuure who I need to email/call for each loan in my portfolio is a time-waster so having a dedicated account rep who can triage my needs would be very helpful.

Thanks

Bob Malecki