I think Dave Ramsey(who I respect but don't worship, lol) would be highly disappointed in me for even thinking about doing this, SMH.

I am seeing suggestions to talk to the tenant's respective case/social worker.

Just a photo would work?

Learn where to look for the date of manufacture and make the seller send you a photo.

If you get another similar complaint you may want to post some photos of the surrounding area or mention the "eclectic transitional neighborhood with tons of character" in the description in order to frontload the expectation a bit. 

From the photos I see on the listing, it looks like it could need:-Removing wall paper and painting-Kitchen remodeling-Removing carpet - replacing with hard wood floors- Not sure about bathrooms (no photos )Note:Roof was replaced 2018 so that is good.HVAC is newWhat do you think?

He mentioned driving by and taking photos of comps.

One well-respected attorney I wouldn't hesitate to recommend is Zachary Rothken @ Rosenberg Estis.Good luck and please post updates.

Typically that involves a photograph or a drone pilot for me, and all of the land I sell has current photos.  

Give her a list of everything you needed to get it back to pre-move in condition along with photos.