She owned the property for about 12 years and although she didn’t believe in ghosts and communicated to me she never experienced anything she had guests who still would tell her they had seen the woman in the master bedroom where we had so many experiences with her.

Communication was not good so the entire process so I said no..

This means that businesses must obtain explicit written consent to add customers to a subscription list and send them marketing or promotional communications.

Any recommendations with communications  (both with guests and the their respective booking platforms) and handling current upcoming bookings? 

As a broker, that shops many lenders I look for reputation, communication, and the assurance, that whatever I push in will close. 

I would call around to as many lenders as you can and just find one that you feel is the best fit and communicates well with you.

Speed and flexibility tend to go with the ability to do deals well, but I think making sure that they are a lender comfortable and efficient doing the basics of the deal will help.

Maybe communicating it more will help, but you cannot make people read.As a guest I would find making my own bed especially after a long drive or flight would be annoying. 

Have you received any communication from the sponsor?

The most interesting issues involve communication with subs.