We promptly cancelled our credit card and made a complaint against VIDA for fraud.

What prompted you to work for New Western Acquisitions instead of starting your own company...???

Cash from rents is not accounted for, or transmitted promptly.

If something is damaged, we schedule it to be fixed promptly and invoice the tenants once it is fixed (do not wait until the end of the lease to access their security deposit).We also provide several - value add - services to our students ... we are really less of a landlord and more of an accommodation services provider moving towards being a lifestyle service provider.If you search here on BP, you will find many threads on student housing.

Enjoyed it and was able to pull some good things from it...curious ways that others may have implemented some of his suggestions into landlording, buy and hold...For me --reward good clients (tenants) by being extra prompt with customer service/maintenance issues, small tokens of appreciation such as gas card, etc. for consistent, on time rent payment (say for 1 yr of prompt payment).

It took over a year for the courts to hear the case and promptly throw it out.

@Allen Bray I do want to thank you for working promptly with me to get things corrected.  

I left a message and he called me back and promptly let me know he wasn't interested in selling.  

It never went on my credit and I paid it off promptly.

Thank you all for the prompt replies!