Several factors indicate the company is not that concerned about efficiency or ease of customer process: the website, a process that seemed to focus on one issue at a time instead of all issues at once, and consistently poor communications and lack of common sense from the loan analyst we were assigned.It started off very well with the initial point of contact, Austin Lornson, who did a fine job of explaining the general refinancing process, responding quickly and thoroughly to our questions.

At the national level, it's the best of the worst in that industry - a lot left to be desired in the customer service department but still better than doing it on your own.

Pretty cool stuff and I just thought I'd share some pictures and be a resource to anyone trying to do this as well.

They’re requesting what feels like an unreasonable amount of information, and the demands keep escalating.So far, they’ve asked for:A video tour of my home officeCredit checks on me and my partnerCopies of the deeds for every property we ownA copy of my partner’s home lease and utility billsBusiness phone billsA signed letter from the bank verifying our accountsBank statementsHonestly, it feels more like qualifying for a loan than trying to become a customer.

During this time, tenant complained of cross contamination, claims got nail in foot while in kitchen - all the same time accessing these areas to take pictures etc.

As you all know, Pricelabs has customization that can be set with base rates based on seasonality. 

I think making it more generic and less custom is the safer bet.

I was unfortunately denied as of yesterday, but she said it's because I am a new customer for Key.

I will post pictures as the build comes along.

@Karen Margrave I agree 100% about needing a profile picture to differentiate common names.