It may be that they are underwriting the property at a significantly different valuation than what you are using or that they feel that you or the deal is excessively risky.Great advice here, and a good HML will have an account rep or someone to communicate with you through the process so that you know. 

At NREIG, we strive to provide clear and comprehensive communication about the coverage options available to our clients.

We are in Tampa so a similar market.We provide a starter set which is clearly communicated to guests (thought some people do not like it and clearly do not read which you cannot help) generally consisting of:- 2 Laundry Pods- 2 Dishwasher pods- 2 Rolls of Toilet Paper per bathroom- 2 Paper Towel Rolls- 2 Trashbags- All soaps are refillable including dish soap, hand soap, and body washes/shampoos.They are expected to get their own should they run out of anything. 

How can I communicate with you?

Start by documenting everything—dates, incidents, and any communications.

You also want someone or a group that are not only knowledgeable but are timely & have good communication skills.

Document all your efforts, including repair invoices and communications, to show you’re acting in good faith as a landlord.

If you have clearly communicated your requirements to the prospect, then they are simply not adhering to them.

This will cut down significantly on the issues you may have down the road with communication, paying rent on time, caring for property, etc. 

As for property management software, options like Hostaway or Lodgify can streamline bookings and communication.