If you do, you just want to make sure you're up for the management complexity (tenant communication, multiple leases, maintenance, etc)If you want to unload your commercial property, remember that you can 1031 into all kinds of different assets, depending on what matters to you most.

Things I value more now is communication and transparency.

Sounds like a lot of the issues are related to proper communication from BOTH sides,

The key to making it work is communication with both tenants and owners - or in my case tenants and me as the property manager.

However they communicate only respond via text or email.

Prompt and efficient communication is essential in this industry.

Your ineptitude may amplify your losses:(You're also jumping to assumptions.We've had out-of-the-county investors that we could NOT legally send funds to because they hadn't supplied us with the IRS required documents - and they didn't respond to our numerous communications to get them.Once we obtained the proper documents, we sent them their funds - by the way, we did send monthly Owner Statements, so they had the info to see what was going on with their portfolio.So, that brings up another question - what information have they been sending you and when have they been communicating?

Because the cosigner is not responsible for mowing the lawn or reporting maintenance issues, they have no rights to the rental, and I don't want to communicate with them about anything but the money. 

These types of tenants often do this because they don't want to save in advance, so they take the rent owed to you and use it to put down on their next home.Recommend you do a better job of communicating to the tenants that you will pursue every legal collection option if they don't pay last month's rent.Also, why are tenants NOT staying with you?

I have onsite management, but I manage reservations and communications remotely (and I have a full time job, so I really need the software to keep me organized, not the other way around, haha!).