We were shocked at the cost of goods, lumber, cabinets, paint, plumbing.

The customer service/property management hasn't been as proactive as I thought it would be.

+ ample pantry/shelf/cabinet space for dry goods.

Several factors indicate the company is not that concerned about efficiency or ease of customer process: the website, a process that seemed to focus on one issue at a time instead of all issues at once, and consistently poor communications and lack of common sense from the loan analyst we were assigned.It started off very well with the initial point of contact, Austin Lornson, who did a fine job of explaining the general refinancing process, responding quickly and thoroughly to our questions.

Will end up costing around $120,000 once tile is set, bathrooms and kitchens installed, and custom cabinets/Doors/ and furniture are built; windows installed. 

Also, would you be willing to message me a link to one of your Booking.com listings so I can see the format, etc from a customer point of view?

Several factors indicate the company is not that concerned about efficiency or ease of customer process: the website, a process that seemed to focus on one issue at a time instead of all issues at once, and consistently poor communications and lack of common sense from the loan analyst we were assigned.It started off very well with the initial point of contact, Austin Lornson, who did a fine job of explaining the general refinancing process, responding quickly and thoroughly to our questions.

Don't try to get rich on one customer.

They’re requesting what feels like an unreasonable amount of information, and the demands keep escalating.So far, they’ve asked for:A video tour of my home officeCredit checks on me and my partnerCopies of the deeds for every property we ownA copy of my partner’s home lease and utility billsBusiness phone billsA signed letter from the bank verifying our accountsBank statementsHonestly, it feels more like qualifying for a loan than trying to become a customer.

Let me just lead with EXCELLENT customer service.