Build goodwill.

You need to have built up a reserve of good will with your tenants to get over humps

Because you both are 50/50 and they put up money and you are performing good will by managing, you both should split the expense.

In the long run this will benefit you by bringing you more business and more goodwill.

After COE, just donate it all to Good Will.

Last a long time and looks good. Will

Sounds like you did your best to remedy the situation as quickly as possible which reflects well on you.As a sign of good will, it may not be a bad idea to simply offer them $250 (half of one nights rent) for their inconvenience.It means WAY more to me as a guest that the homeowner cares and we all know things can and will happen.

Not only does sharing give you the opportunity to earn goodwill from your peers, but it also provides a chance for credibility and visibility.

In my head, all I know is that in Goodwill Hunting, Magic Mike, etc.

I will consider changing the hot water heater as it is a cheap way to perhaps keep the tenants happy and it something i need to do in the next year any way and it buys me lots of good will and perhaps keeps them quiet for a long time about small issues.