Write a procedures manual.

Check the state laws and see the proper procedure.

What I’m looking for:1) Someone who answers emails within 24 hrs. 2) If you don’t know the answer acknowledge the email and tell me when you will get back to me. 3) Get back to me when you said you would. 4) Don’t dump problems in my lap. 5) Make a recommendation on what should be done based on policy/procedure.

To your question yes you will need to pay a relocation fee and follow certain procedures. 

Some related links:http://www.biggerpockets.com/forums/12/topics/54869-move-in-dayhttp://www.biggerpockets.com/forums/52/topics/60290-care-packagehttp://www.biggerpockets.com/forums/52/topics/74998-tenant-emergency-procedures

Who knows what other ingredients or procedures are being hidden from the public.

As a result I found that it really pulled me down and gave me a lot of anxiety, to the point that I procrastinated listening to massages over the past month (not a good business practice).

@JO DIXIT   Jo no disrespect but how could you not have learned this going through the licensing procedures etc etc.

You need good procedures in place. 

"Effective July 21, 2011, the Real Estate Settlement Procedures Act (RESPA) will be administered and enforced by the Consumer Financial Protection Bureau (CFPB)"