He's operating  business, taking the risk, providing a service to his community.Your tenant should be thankful that he saved so much money over the years, but he's more likely to feel entitled and that his rent should never increase.

Not sure if the washer and dryer you are supplying are coin operated or free, but mine are coin operatedTenants pay for the utilities and it has been zero issue because I do not allow it to be an issue.  

Clayton was the sales and Bert was the operations.

If you materially participate in the LLC’s operations, you may be able to treat the income as active.Material participation in a rental activity, with or without an LLC, still runs into PAL rules.

So on a 12 unit, I would keep an operating cushion of roughly 24-30k. 

The problem is that most wholesalers or off-market acquisition folks are being "trained" to follow a script, not solve a problem.

I’m considering formal training or certification programs to sharpen my skills and possibly expand into managing additional properties.For those of you with more experience, which property management organizations or certifications would you recommend?

More looking for guidance in building a scalable co host operation.  

not sure what the attraction to invest with these folks was.. but it does sound like a meltdown and some pretty poor operators.

It could also require more time and effort, have more operating costs, and not be worth it.