Question: I will of course educate myself on PM, but how many professionals out there are "certified PM"? 

You should have proof you tried to return the deposit via certified mail. 

When I send the letter, I will send it certified.

Make sure to use a licensed and/or certified inspector.

He was a certified public accountant and a vocational superintendent for the department of corrections in California before he retired.

To own a rental property in Cleveland you must have a register property manager that lives in the county, you must register every rental unit, you must have HVAC inspection, and you must have every unit lead certified.

Posting notice that you are attempting to contact them (or at least sending certified mail) will at least show that you are making an effort if the tenant would later take you to court over unfulfilled repairs. 

Why wasn't it city certified to being with seeing as you'd only owned it for a year or so? 

My PM said she can't put a tenant in the vacant unit until it gets certified.

Does it have to be notarized or certified?