Hello, I am a little late contributing to this thread.

For instance I had a special case where I billed the tenant an extra expense monthly on top of the automated rent collection, so I add it as an expense and it would automatically email them and notify me when it was late of course.

I've only done one syndication lately and you are absolutely correct.

If you can't get hold of the case worker, tell them you need to talk to someone as rent is 2 months late and you'll be starting the eviction process and neither HUD nor the tenant have paid you. 

It's never too late to get into Self Storage. 

Durable, low maintenance interior finishes.

Hi Nida,I'm a bit late to the party but better late than never I guess lolIn the search bar here on Bigger Pockets or even a Google research will reveal a lot of info about certain companies.I'd always like to joke around and say that "Google is your best friend" when looking to work with someone new lolI'd like to second Jason's comment who has been around the turnkey game for a long time and has probably conducted due diligence on many if not all turnkey providers over the years.Not many have stood the test of time and I'm proud to say that we have.Not intending to plug my company as we have many battle scars that started from day 1.But still here and still battling away 🤓Why we survived and thrived unlike many others was keeping our operation small and boutique and only doing deals on our terms.Low volume sales and thorough investor pre-qualification (As not everyone that has a pulse is necessarily a good fit for what we can provide).Some investors did better than others but one thing I can happily say is that we always did our best for all.I believe a very important component to any "true" turnkey company is that the penny ultimately drops must drop with them.Meaning, if you invest and things don't go the way as planned it is entirely up to them to rectify.No finger pointing or passing on the monkey to someone else (Like a realtor, contractor or PM).A true turnkey company stands behind it's properties, rehabs and in-house property management.Key phrase here is "in-house property management".Everything must be under the same roof and the provider must take all responsibility for the outcome of that investment.Wishing you much success

Alternatively, he could hire a handyman, etc. to finish up what he was responsible for and he can pay them directly.Alternatively, since you both own it, you could take on 100% of the management and your brother pays you X% of the rent like a property manager.

But I don't know what these late payments/fees, etc are.

You're 3-5 years too late:(As you've calculated, you won't cashflow anytime soon - without changing your priorities.Example: you have roommates now, but don't want them if you buy.- While this is your perogative, how much monthly are you giving up?