They were very unhappy they had spent the money with TurboTenant and it is apparently not communicated that not all property managers/landlords will accept TurboTenant applications (which is true for the ones they haven't noticed are not using the TurboTenant applications apparently, which was us, until today).

By prioritizing open communication and clarity, we aim to deliver successful outcomes while building trust with our borrowers.If you have any questions or would like to discuss further, feel free to reach out.

The magic on this step is you - what information do you need, what steps need to be done and in what order, how are you communicating that, and how is it showing up in your scope of work.

Or are these sellers just really under prepared for digital communication?

@Jesse Kerr the disconnect, in our opinion, is doing everything yourself and keeping it in your head VERSUS a good PMC having to document everything and communicate it effectively to all parties.As the owner, you can make immediate decisions, saving LOTS of time!

With that in mind, what is a good strategy to communicate this and reduce the shock ?

I plan to move back to India soon and was wondering if at all it would be possible to remotely manage my properties from India (12 hour time difference makes real time communication a lot harder).

Maybe I'm not communicating clearly, I am employed I was only temporarily laid off.

@Gina Watkins I recently closed on a turnkey property with Martel Turnkey and the communication from Antoine's team has been top notch.

All I can suggest here is that you make sure you have a fool-proof method of communication for your tenants to prevent this from happening again.