I've reached out to the office about 2 hours ago, but no one answered the phone.

We don't trust the landlord info they give us, we look up public records to see who actual owner is and then use whitepages.com to get their phone number.

@Jen Menchaca I can hop on a phone call for any questions.

I wrote a letter to the tenants with the account and phone number to the warranty company telling them to contact those companies for any heating or AC issues.  

Whenever something went wrong I just picked up the phone and lined up someone to fix it.

What are you going to do when they take your money and then stop answering the phone? 

Agents help us with operational tasks such as tenant screening & applications, leasing, marketing and listing management, reporting, owner onboarding, phone & email support, maintenance requests, admin support, overnight support, nurturing relationships with realtors and relocation companies, graphic design, bookkeeping, sending owner statements, managing collections, and other back-office tasks.I have some agents in LATAM (Argentina, Bolivia) that I can make introductions to.

This later translates to - We decided to pay the electric and phone bill, instead of our rent.  

As a side note, this is a situation where I prefer being a hands-on landlord, because it's easy to just pick up the phone and ask my tenant about it.

If you or someone you know has any advice, I would love to connect either over a phone call or grabbing lunch sometime.