I have them check it out for me, FaceTime me, take pictures and get an inspector in there and it just works out for me.

everything is decent, but they have very poor customer service 

@Chelsea SchaeferEither you omitted some important pieces of the picture or (more likely) this CPA is not a real estate expert.Read this: https://www.biggerpockets.com/forums/51/topics/1122635-the-s...

Pictures can be angled such to hide the things that sellers want to hide. 

I bought a business where the prior owner was sued for $3 million causing injuries to some customers.

That all paint's 1 very nice picture. 

Cultivate a Shared Vision Clear Goals: Great leaders ensure the team understands the big picture and how their individual roles contribute to it.

Gas + convenience store, where the gas sales are mainly a tool to draw customers into the C-store. 

@Michael Plaks, information on the link you sent was very helpful but as you said, I can't get a clear picture what I need to do on my tax.

I have never used the service so I can't speak to the quality of leads or the customer buying experience.