The security deposit should never be used for anything during the lease.

He has paid rent weekly via auto-deposit into my account for 24 months.  

You attempt to answer them, but unless I am wrong you don't work for PPR and should best be answered directly from the company.

She co-owns other cash flowing rental with me that she paid her 20% deposit on.

I'll post updates here in case anyone wants to follow along.We syndicated in the states to fundraise enough for architectural renders, entitlement, legal, and to pay off the land. 1/4 of total funds required have been deposited in our bank account.Convinced a world-class architect to do luxury design for us.

Client reduced price and using Direct IRA financing.

Go look at your competition directly, forget the 'software tools'.

If she wants to protect herself, tell her she can record the inspection with pictures, and you will give her a signed copy of the inspection sheet.Honestly, if you anticipate the charges to be less than $500, I would refund the deposit and be done with her.

Spend 4 years learning/mastering direct-to-seller marketing.

Normally the manager works directly for you rather than another company.