There are systems in place where you file a complaint at the city, pay your rent to escrow there rather than to landlord, and landlord can do nothing about it until a resolution has been reached, either landlord has fixed all problems or other remedy.  

The system has a limit on the file size/resolution of listing photos.

Instead the good ones will give the best advice they feel gets to a quick resolution and not makes them the most instant money.

For the immediate situation the best resolution would be to find an amiable exit for the problem tenant. 

We wouldn't be opposed to commercial multi-family opportunities.We are resolute in running our properties and dealing with the real estate community with transparency and integrity and will never put profit above the safety and great experience of our tennants and teammates.Looking forward to building relationships and knowledge on BP.

I'm sure this type of resolution won't make you happy, but things could have gone much worse if you had paid him money up front for the next phase of work and then he walked away with work half done.

I want to reach back out to the owner but i wanted to have a solid resolution.

Without even touching the whole dispute resolution process I would never let a resident pay via Paypal. 

The system has a limit on the file size/resolution of listing photos.

Maybe they saw something like that but didn't see the resolution and are just asking for you to connect the dots?