Perfect opportunity to connect and build goodwill with your tenant (the customer). 

Blue Moon is no exception, and unfortunately even if they could in some way justify that you were deserving of some consideration even as a gesture of good will, they are not in a position to make any adjustment to you now or in the foreseeable future.

I would not argue the extended goodwill toward this tenant on the part of MSHB, as I have to trust each PM to “feel” the tenant on my behalf.

Most of the time, they don't, so it's nice to get the goodwill of showing you care, without having to do fixes all that often..

Most importantly don't expect anything from your good gesture/good will, just know that your helping out your tenants and in return I'm sure they will help out you voluntarily or involuntarily.

This tenant has torched his goodwill with you. 

As Eric said, a short sale is really looked as a favor to the seller and with the seller moving in a direction the lender would deem litigious, any goodwill will be gone.Frankly, the "produce the note" approach is best utilized as a last ditch effort when the seller has exhausted all other remedies.

I think $50 is a bit high for my taste, but I do think there is something to be said for general good will.

By knowing how to structure deals creatively you help create win-win and build good will, and build a strong referral base for yourself and you may end up getting compensated in future deals.Don't depend on anyone else to educate you about the business--educate yourself.

Ollie, the point is, if your going to represent yourself and claim to be a millionaire then cut your hair, shave your face, quit wearing worn out t-shirts from goodwill and most importantly remember that mullets went out of style when Billy Ray Cyrus and his achy breaky heart quit playing on the radio.