The growing list of issues include multiple poor quality tenants damaging properties and breaking leases with no recourse, and non-existent communication/accountability from property management to the point where I have zero faith in their personnel correcting the issues I'm experiencing. 

Could you share more information, such as , did you buy it close to where you live, what softwares are you using to automate, are you self managing or have a PM in place for maintenance and bookings and also communicating with guests?

Thats why the AITD is such an awesome document CA came out with decades ago.. it allows you to wrap the sub to but if your wrap buyer fails you can foreclose out that TD.. and get the property back.. if the wrap buyer turns into a butt head and wont communicate or co operate.

"for $___/year, we provide "x" additional inspections")6) Liability policy that covers tenant intentional damage, criminal acts, and unpaid rent when skipped or evicted (through insurance provider that provides this kind of coverage)7) Financial reports per quarter (as whatever period makes sense to you) (this can allow you to advise the owner on the health of their portfolio)8) End-of-year review of the property to show conditions and suggested needed and preventative maintenance items 9) Preferred vendor discounts (requires a contract with a vendor to give better pricing)10) Eviction protection programs (this is usually done "in house" when you have sufficient number of units under your management to be able to offer this kind of program)11) Legal services (requires agreement with landlord attorney to provide those services at set fees)12) Professional photos option (for enhanced listing)13) Professional, licensed home inspection (this is more relevant for older homes to ensure safety and habitability are addressed) 14) HVAC filter replacement program (this can also be a program offered to tenants)15) Pet and ESA screening through pet screening vendor (helps to streamline and increase quality of screening)16) Client portal account for ease of communication, updates, reports, etc.

Professional communication and gets the deal done. 

I would tell her to deal with the post office and then end communication

I run in to all kinds of newbies who skipped college to get in to real estate and they have no idea how to communicate with adults or get what they want.

We are a 3rd party administrator hired by an investor to help with communication, paperwork and deal flow throughout the transaction. 

we’d be managing out of state and I’m not sure I’d be okay with doing that without a local property manager…with gratitude,Juliette

I would appreciate any advice or tips on forum etiquette when communicating with experienced investors or in general.