Lots of folks come up from Ventura County, including many who responded to your post. 

Hey @Todd Anderson thank you for responding.

@Zach NelsonThank you very much for responding.

PMs are forced to respond and are more likely to settle.

Thanks for responding.

Quote from @Chris Seveney: Quote from @Don Konipol: The potential problems mentioned by the responding posters in this thread are real and well thought out.  

Several factors indicate the company is not that concerned about efficiency or ease of customer process: the website, a process that seemed to focus on one issue at a time instead of all issues at once, and consistently poor communications and lack of common sense from the loan analyst we were assigned.It started off very well with the initial point of contact, Austin Lornson, who did a fine job of explaining the general refinancing process, responding quickly and thoroughly to our questions.

Don, thanks for taking the time to reach out and respond to my post. 

@Polat Caglayan I already responded to another post of yours.Your question will take a lot to answer correctly, so please DM us to schedule a chat:)Thanks @Jonathan Greene!

@Obed Calixte Thank you for taking the time to respond to my post, any advice I could get helps and this helped me a lot, thank you !