All tenant issues would still come directly to me via text/email/call and I can be the middle man to broker the communication with handyman/repairs/etc.I have handled issues remotely before in the past while on vacation for a few weeks (pipe burst, sink clogs, broken appliances, etc.)

Yes, but they were not investor friendly and didn't have the best communication.

If you’re messaging guests or contractors, save those communications in a folder.MileIQ is great for tracking Mileage.

You can find his YouTube channel at:facebook.com/platinumresortassistedliving He is all over this subject and he is in Georgetown, TX.

If I were you I would get a good flavor from the tenants how they interacted with the previous owner, essentially, how they paid, how did they make repair/maintenance requests, when/why did the communicate with the owner, etc...

The seller and their agent hopefully did a good job communicating with that tenant to set expectations.

Safeguard strung me along for several months of late partial payments and very little communication.

Not blowing off their communications and things like that go a long way.

When your tenant stops paying and communicating, who will knock on the door to see if they still live there?

Your PM is not communicating, and this is a legitimate concern.