Use some sort of app to record and track tenant communications.

Rent collection, tenant communication, template leases, electronic lease signatures, marketing, tax form prep, move-in/move-out forms, automated email reminders, background/credit checks, this list goes on.  

I'm assuming this mostly depends on the quality of the GC and his communication skills etc. 

Our taxes are done by professionals but for $75/m I was hoping for better communication. 

The buyer and their insurance agent are not communicating properly.

I tell them who I am, how and where they can pay rent, how they can communicate with me (ordinary vs. emergency), and that I need to perform an initial inspection of the property within one week.

@Gabe Capoferri,Communicate to them directly that you understand 1031 and want to make this easier and more flexible for them.

I don't think the tenant is breaking anything but it's a 100 year old renovated home so issues will come up, am communicating with PM. 

They want fast maintenance and good communication.  

The ethically correct thing to do would have been for Kirt to communicate to us during our initial consultation that we were not a good fit for the program given that we were already too advanced.