There are no available phone numbers or alternative contacts, leaving me stranded and without assistance.You can draw your own conclusions.

Every adult residing in your rentals should be screened and approved by you.Criminal history is not an automatic denial, but you should definitely consider risk.

They usually can tell you over the phone if this is an issue.

Biggerpockets sells a Lease Agreement Package under "TOOLS" at the top of your screen. $100 for a lease and several other documents, written by investors and attorney approved for your state.

She loved the fact that she could manage everything from her phone, but what realy sold her was the better interest rates.

Were they properly and thoroughly screened as high quality tenants? 

Unless your rent request is higher than whay they will pay, then the tenant needs to come up with the rest.The tenant and the screening process if the biggest part of the equation.

Better is to send an email to all guests (you collect emails this way) with all the resource links so they can access them on their phones.  

My opinion is you should advertise as if you have no OO exemption, and then screen out men/ESA etc when they contact you.

You have to screen the company to verify they hold the appropriate licenses, insurance, etc.