With regard to giving a tenant leeway, its very short sighted to evict a tenant with a VERY strong track record for a VERY small shortfall one month, especially when they have been communicative and given you what sounds like a reasonable explanation as to what is going on.

The key here is open, contractual communication.  

Sounds like a classic case of bad communication between agent and client.

For those STR operators and investors that are not comfortable self managing (communication with tenants, scheduling cleaners and organizing supplies) one option is to hire a designated full/part time employee. 

The contracto I used needed baby sitting and the attention to detail was lacking so half way through the reno I was more particular and communicated my expectations clearly and ofter Did you work with any real estate professionals (agents, lenders, etc.) that you'd recommend to others?

We contact them weekly using different forms of communication - email, text, calls, and mail.

Poor communication from the PM, poor subcontractors that had to come back multiple times to fix what they didn't do correctly the first time, delays upon delays with materials deliverables. 

The contractor who recently replaced my doors was invited to leave mid project, as he was not only clearly disorganized, had piss poor communication skills, and incompetent.

I am documenting everything, emails, texts, communications between contractors, insurance, etc.

@Nichole Rich Byrne  I would definitely escalate communications with VRBO.