It's called technology, they typically don't call people to ask them survey questions, it's 2020....So much for your "Fake News"...turns out you just missed the fact it was a web survey and automatically jumped to conclusions.

My background is in software dev and I worked on a major bank’s REO website query improvements so I’m quite confident it’s not an earth shattering technological challenge.

@Connie Chan Thanks for asking for the technology used.

Technology and resources did not allow them to deploy the capital they needed.

Utilize technology to face time or do video walkthroughs to check progress. 

Medical experts and attorneys in the industry have advised there is simply too much risk to a tenant and prospective tenant to continue with showings as has been done historically.Vacant apartments also present challenges, although technology and trends in professional management have mitigated the impact of COVID-19 in this case.

Cabinets, floors tiled walls and floors etc.Then with modern technology we video walk through the apt. 

The major wireless carriers have built in technology that'll automatically label some calls as "Scam Likely"If they're saying they believe you're a scam after you talk to them about your offer/service, you need to work on your approach.

There's some insanely cool virtual tour technology at sellers' disposal nowadays - check out Matterport for example. 

Real estate professionals can use virtual and online technology to enhance their business as well.