This is pretty bad customer support!

Every business looks at how they can increase what a customer spends.

However, health concerns forced me to step away from the hustle about 6 years ago.Fast forward to today, I'm officially retired and living in sunny California with a renewed sense of energy (and much better health!).

And don’t worry—I’m definitely not a Russian bot or a scammer living off energy drinks and Doritos in a basement in Estonia.

You can create custom maps to mark areas of interest, track properties you're considering, and note key amenities like schools, shopping centers, and public transport.

It's an important distinction to make.You're right that passing on legitimate increased costs to customers is a normal business practice.

In real estate, a broker or a salesperson can be the agent of a seller or a buyer.Here’s a list of the fiduciary duties that an agent owes her client:Accounting: The agent must account for all funds entrusted to her and not commingle (combine) client/customer funds with her personal and/or business funds.Care: The agent must use all of her skills to the best of her ability on behalf of the client.Confidentiality: The agent must keep confidential any information given to her by her client, especially information that may be damaging to the client in a negotiation.Disclosure: The agent must disclose to the client any information she receives that may benefit the client’s position in a negotiation.Loyalty: The agent owes undivided loyalty to the client and puts the client’s interests above her own.Obedience: The agent must obey all lawful orders that the client gives her.

Better customer service, IMHO.

They take more time, energy, stress and definitely more capital. 

They truly don't put the time, energy, and expense into locating property owners (many of which do not even want to sell) in order to buy their raw, un-entitled land.If you're a big builder, your phone is ringing with people or their representatives wanting to sell you their land.