Was there some book you read, some class or YT info you drew upon?

Like everyone said.Grab up @Avery Carl's first book - https://store.biggerpockets.com/products/short-term-rental-l...Then grab her next book which is available for pre-order - https://store.biggerpockets.com/products/smarter-short-term-...Seeing as you are new the STR business, these are great books to grab up and read.

I realize this is a complex concern so just looking for general advice here based on the experiences of others.I would manage bookings and client communications aside from maybe an on call service for at night.

Filled with the basic information you can find in books and is very unorganized!

If you're wondering where to start without much experience, here are a few ideas:Hit the Books (and the Web): There’s a wealth of knowledge out there.

When someone joins BP with a paid membership, sponsors a podcast, or buys a book, it's clear where the money is flowing. 

I've been learning from some books, biggerpockets, and youtube. 

Consider local vs. out-of-state investing, virtual management, and resources like books like "The Book on Rental Property Investing" and "House Hacking" by Craig Curelop.

We have really high demand for MTRs here in Columbus so that definitely helps - our properties are usually booked by referral before we get them listed. 

Taking action for you right now, because it doesn't seem like you know much, is going to real estate investor meetups, reading books, listening to podcasts, and asking a lot of questions while building relationships with other investors.A VA house hack is overall a better option, but comes with more overhead.