The TransUnion "ResidentScore" is similar to a traditional credit score but is tailored specifically for rental screening.

Now to address the ESA…  have an ESA policy.  1) use petscreening.com to screen out bogus ESAs.  

I already did her screening and verbally accepted her application, but my question is how to i move forward? 

As long as its renovated PROPERLY and tenants are screened all should be good. 

As long as you screen the tenants as best as you can to ensure they are the right fit for your property, you should have a great experience with them as well.

@Marc Shin we use both granite/quartz and laminate in rentals depending on the size and rental quality.

Just screen properly.

So, the first question they usually ask a PMC is about fees - instead of asking about services and HOW those services are executed.EXAMPLE: PMC states they will handle tenant screening – what does that specifically mean?

Unfortunately, appears you've gotten exactly what you deserved due to your poor screening.Hopefully, you've learned from this painful lesson.Hire a well-screened landlord-tenant attorney and evict them and sue for damages.

No excuses acceptedSo far with a combination of good screening and good luck, I have never needed to evict a tenant.