Be direct and honest- think mutual cooperation rather than confrontation.

I've found them to be very helpful and not at all confrontational.

They told him no.I called them and confronted the guy and he told me his employee didn't know and that they were telling people about her place.... lip service....The apartment had previously emailed my daughter who her roommate was and her contact info.

I suggest that you confront the PM you use and be sure to check your contract for language that allows this practice.

When I confronted them, they told me that what they have in file .. strange.

There is nothing better than confronting a tenant with info, he / she did know you have. 2.

I would not say I am an expert in this space, however, I am an expert in this space, I have been apart of hundreds of renovations involving these loan products, all delivered and successful  Its not easy and they are tough, the great thing I got from your response, is that next time you will be better prepared, so I commend you sir, great job and great will to tough through the first one, even with huge barriers that you confronted, next time you will be that much more prepared and educated to tackle a more complex project.

When you confront the brutal facts you may see you simply need to get rid of the tenant and not live in fear.

Then, after confronting them, it turns out to be bogus, I don't see that the bank has a fudiciary responsibility to tenants as a lender as they only have a collateral interest and rights to offset the loan with rents.

Nor do you have the in person presence to confront them if they go sideways on you.I highly suggest you find a partner or find a deal that's within driving distance.