I sent an email to customer service. 

I'll reach out to you via email.

Upon phone messaging or emailing them my first big surprise was that quite a few commercial agents wouldn’t even return the call or seemed standoffish.

I would start by calling/emailing the different condo/townhouse associations.

Your record of this deposit (via teller slip or online transfer) will be your receipt of payment.This elimates complextity and the additional steps/rules that come with using a third party to collect rent.I get an email alert when a tenant makes a deposit, and each rent amount is unique so I know who has paid in case they don't have the teller add a memo to the payment.They can transfer funds online, or walk in to a local branch with cash, personal check, wampum, etc. 

Definitely start by documenting everything—emails, city notices, all of it.

Use email campaigns to remain in touch and share useful stuff.

As a PM myself, there are things in your email that we wouldn't do- no stipends to tenants for "improving" the property.

Shoot me an email if you want to talk more.

I received the following email below from them.