We hanve language in our leases to clarify who is responsible for certain damages depending on if the company or is the underlying tenant's name is on the lease. 

My insurance company determined that they were not responsible because the problem originated it form INSIDE the wall which was the responsibility of the condo association.  

I really appreciated his response, and took detailed notes.

New to real estate but possess a deep understanding of the responsibilities to continue to gain knowledge and remain loyal with my clients and professionally with my colleagues.  

HI Jonathan, thanks for your response.

Chris,Thank you for the response, that makes sense.

Here is the new response:  "The Terms and Conditions were not properly displayed for the cardholder during the order process or on the same screen as the checkout screen before the final checkout.

It would be your responsibility to ensure that any points of entry are closed up. 

On the renewal for the license, I asked if the loft was considered a bedroom and the response I got (unsurprising when it comes to taxes & fees!)

Also, her text response "I'm moving out" might have jut been an off-the-cuff comment and not a formal notice.