It will help keep you organized, streamline your communications about the repair both to the tenant and to whatever trade person you use to do the work and make your bookkeeping related to the repair easy.

You can find out what makes the seller decide to sell by getting to know them and communicating with them regularly.

However, there are often workarounds to utilize PM software for tracking corporate-level financials, and AppFolio has introduced features to support this.Regarding services like Monday.com, these are more suited for project tracking and team communication.

You can also hire a company simply for cleaning and maintenance, but you will be actively managing them, communicating with the guest, scheduling the cleanings and repairs, etc.

Furthermore, because you have no idea with whom you are communicating, you might reevaluate your process, Alex.Doing everything online is a formula for disaster.

However I do believe that clearly communicating to them the issue this is causing and enforcing a late fee would be my first step. 

(Fortunately, we were insured)Emergency Fund: Always have extra cash for unexpected events.Tenant Support: Keep good communication and support your tenants through tough times.Final ThoughtsThis July 4th was a disaster, but it’s also a stark reminder of the unpredictable nature of real estate investing.

Generally speaking my tenants communicate so it's not usually a surprise either.I do network with locals for local advice, which is why I'm genuinely curious about the lead issue and your experience with renter assistance programs causing problems.

I did hear, but not via official communication, that ~50 people for mission beach lost their permits for cheating on the lottery.  

Try educating tenant on appliance and regular maintenance that needed, such as replacing furnace filter. and make sure communication is done properly in right format, like text messages and then follow up with call, if in need of Maintenace repair.