The person who handles all your transactions and your account answers the phone EVERY TIME ON THE 1ST RING.

If you can't get the residents out that are not paying, then nothing will help.I would hire an attorney that deals strictly with evictions and start issuing eviction notices to anyone who has broken the laws of their lease.

However, many windows are mismatched or broken and the siding is halfway torn off (stolen) aluminium.  

Might be too late at this point by my leases require that the tenants pay a broken lease fee (usually 85% of one months rent) and then they are on the hook until I move in a new tenant. 

You need a phone.  

Sent you a note asking to get on the phone next week. thanks. 

To give them credit, there are so many rules and regs for any county, it's impossible for the one person you happen to get on the phone to know everything.So just to be on the safe side, you probably should give them a call again to get some clarity on ALL of the requirements for renting out a basement apartment. 

You can also integrate your phone systems so you can track all those metrics as well.

BP cosigns our ability to operate and vets us both on the phone and online prior to featuring us.

The contractors did a great job and if any of you live in Chicago I can give you a phone # to this company.